"70005" <70005@usa.net> wrote in message news:mvc095$ilr$1@trimpas.omnitel.net...

> Po tokio šleikštaus laiškelio noras naudotis ebay dar labiau sumažėjo.


Tai tu dar neskaitei laiškų, kuriais jie mane n#$^ pasiuntė, gavę iš pardavėjo tracking info, kad prekė nusiųsta į "Neustein Aua, Litauen" ir priėmė sprendimą, kad paradėjas teisus, case closed. Ir pasiūlė, pas kaimynus pažiūrėti, ar per klaidą negavo mano prekės. Nors ble, aiškiai parašyta, kad iki Lietuvos prekė net nukeliavus nebuvo.
Prašom, especially for your pleasure:

 Hello Mindaugas, 
Thank you for getting in touch with eBay Customer Service about the mobile phone (item 231645671780) you bought from “nadz.87” which you have not received.  I'm sorry you have to go through this and you know what, that would upset me too as imagined if that situation happened to me, I'm sure it wasn't pleasant. I personally apologize for all the inconveniences you have encountered and I am confident that everything will be sorted out soon. Please refer to the information I've provided.

Upon validating the tracking number (Global tracking UPAAB000000121466282 / Domestic tracking 9068126248658586) provided by your seller, it shows that your item has been delivered to the post code that you have provided in the ordered details of this transaction.

For this reason, we have closed the case but unfortunately we cannot process the refund for you.

At this point I would recommend you contact the mail carrier used to see if they could provide further details of the packages whereabouts. I would also recommend checking with your neighbors once more in case they have received this package in error or you can look for the signatory of the parcel from the exact postal office.

I would also like to advise that you continue communicating with your seller and talk them about this. Since they are the one who posted the item for delivery to you, your seller can file a claim on this, and possible issue you the refund for the claim, since you bought the item, once the claim was approved and I'm sure it will since there is no actual delivery of the parcel to you, you can get the claim from your seller. I suggest you contact them through phone and have a friendly conversation with them. I will be glad to provide you the link where you could request their contact information by typing the seller's user ID and the item number:

http://www.ebay.co.uk/sch/ebayadvsearch/?_sofindtype=9

Once you get their contact number, they'll also receive your contact details. We feel it maintains trust and fairness on eBay if members are aware that another member has asked for their contact information.

I trust that this information helps. The growth we've experienced is because of members like you who faithfully support us that we truly value.

Kind regards,

Jay P.

eBay Customer Service



Ir dar vienas ypatingai mielas:



Hello Mindaugas,

Thank you for writing back to eBay Customer Service in relation to the BRAND NEW NOKIA E52 UNLOCKED PHONE - 3G - BLUETOOTH - WIFI - FM RADIO (item 231645671780) you bought from “nadz.87”. I understand that you would like further explanation about the case decision. Please let me assist you with this. 

Mindaugas, you have displayed a great deal of patience throughout this ordeal, and I wish more members were as patient and reasonable like yourself, so thank you. By making the effort to contact us to resolve this issue has also been noted, and taken into consideration as well. Lastly, I just want you to know that I have noticed that you have taken all the appropriate measures in trying to resolve this matter.

I understand it can be really frustrating if items are not received and as a trusted eBay buyer, I can assure you we do not take these matters lightly. I have thoroughly reviewed all of the details of your case again today but please understand that we cannot overturn our decision.

I've re-checked the tracking information and I can confirm that a delivery was attempted to your location. Since they were unable to deliver the item to you, the item was returned to sender. Please understand we can only close Item not Received cases in your favour if the seller didn't actually send the item, or if the seller's tracking does not show delivery to your location.

It is very possible that a mistake was made by the mail carrier. The package may have been delivered or could have been delivered to the wrong address. In either scenario, I hope you can understand that we made this decision because the tracking information shows the item was delivered to you. 

At this point I would recommend you contact the seller and advise them to communicate with the mail carrier used to see if they could provide further details of the packages whereabouts or possibly file a claim with them. I would also recommend checking with your neighbours in case they have received this package in error.

This must be a difficult time for you, but I would like to bring to your attention that in all cases, we must investigate and analyse every case that we handle. We base our decisions on the information provided to us by both buyer and seller, this is in order to make an accurate decision. I know you can understand as well that this decision is not a reflection of your value as an eBay customer. But these are policies that benefits and protects both buyers and sellers, allowing us to help provide the best and fairest decision possible, as we are a mediator between the two.

How can you avoid this situation in the future?

·Always make sure that you provide sellers with your most up to date delivery address when paying for the item and that it is easily found by couriers.

·If you know you're not going to be home during the day or delivery men have trouble finding your address - is there another address you can use to send parcels to - perhaps your office?

·Remember if an item can't be delivered to your address, it may be sent to your local sorting office. If you don't collect from the sorting office, the parcel will be "returned to sender"

Talk to your local postman and come to an agreement about what happens to your parcels if you are not home (leave at sorting office, with a neighbour).

Remember as a buyer you are covered with eBay's Money Back Guarantee programme once your transaction is within our terms and conditions. 

I trust I have explained clearly why we made this decision. Wish you all the best on eBay in the future.

Kind regards,

Charity P.

eBay Customer Service