Tema: Re: Complaint to ISP about cat sitting on router
Autorius: Zyza
Data: 2012-03-20 10:51:23
Primine sena gera:


An End User rings Customer Support support to report that his computer is 
faulty.
Customer Support: "What is the problem?"
End User: "There is smoke coming out of the power supply."
Customer Support: "You will need a new power supply."
End User: "No I don't! I just need to change the startup files!"
Customer Support: "The power supply is faulty. You'll need to replace it."
End User: "No way! Someone told me that I just needed to change the startup 
and it will fix the problem! All I need is for you to tell me the command."
10 minutes later, the End User is still adamant that they are right.
The Customer Support Engineer is frustrated. . . .
Customer Support: "Sorry, Sir. We don't normally tell our customers this, 
but there is an undocumented DOS command that will fix the problem."
End User: "I knew it!"
Customer Support: "Just add the line LOAD NOSMOKE.COM at the end of the 
CONFIG.SYS. Let me know how it goes."
10 minutes later.
End User: "It didn't work. The power supply is still smoking."
Customer Support: "Well, what version of DOS are you using?"
End User: "MS-DOS 6.22."
Customer Support: "That's your problem there. That version of DOS didn't 
come with NOSMOKE. Contact Microsoft and ask them for a patch that will give 
you the file. Let me know how it goes."
1 hour later.
End User: "I need a new power supply."
Customer Support: "How did you come to that conclusion?"
End User: "Well, I rang Microsoft and told him all about what you said, and 
the support person started asking questions about the make of power supply."
Customer Support: "Then what did he say?"
End User: "He told me that my power supply isn't compatible with NOSMOKE." 


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